SWAT
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Articles
Recent activity by SWAT-
Routes Updates from 01 January 2026 onwards
Dear passengers,As we welcome the New Year 2026, please be informed that the updated route arrangements will take effect from 2 January 2026Kindly take note of your designated pickup points and tim...
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It is 20 minutes past my scheduled pickup time and the bus is not here. What can I do?
If the bus did not pick you up 20 minutes past your scheduled pick up time, you may proceed to take alternative transport (i.e taxi) to work and submit a taxi claim via the taxi claims form. Clai...
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Will more pick-up or drop-off stops be added in the future?
We will review the pick-up or drop-off points after the trial based on demand and feedback from staff
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Why does my application keep crashing and I cannot view any ride updates?
Android versions lower than 5.0, and iOS versions lower than 11.0 are currently not supported by SWATBiz, please update your operating system and try again. Ensure that you have data, location se...
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How can I view SWAT’s Terms and Conditions and Privacy Policy?
SWAT’s Terms and Conditions and Privacy Policy can be viewed under Settings > Legal section.
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Why am I unable to receive any information on my ride even though it is less than 10 minutes away from my estimated pick-up timing?
Ensure that you have data, location services and notifications enabled for the SWATBiz app. If you are still unable to see your bus, please wait a few moments for your driver goes online. Your d...
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I am unable to swipe my boarding code
Ensure that you have location services and mobile data “ON”. Else, please provide your boarding pass ticket and SIA staff ID to verify your identity. Your driver will manually board you via the d...
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Will the driver wait for me if I'm late?
Your driver will not wait for you if you are late. You are advised to be at the pickup point 10 minutes before your pick-up time.
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What if my phone has run out of battery and could not show my boarding pass? Or I left my phone at home.
Please show your SIA Staff ID to the driver. Your driver will manually board you via the driver application.
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When will I receive notifications/updates on the day of my ride?
You will receive notifications when your vehicle is 10 minutes, 5 minutes away and a final one when your vehicle arrives.